Payment Gateway Response Time is a critical Key Performance Indicator (KPI) in the e-commerce industry. It measures the time it takes for an e-commerce platform to receive a response from a payment gateway after a payment request has been initiated.
The Failed Transaction Rate (FTR) is a critical e-commerce metric that provides insight into the percentage of transactions that don't successfully complete.
Customer feedback is an essential Key Performance Indicator (KPI) for e-commerce companies, providing invaluable insight into customers' experiences with products or services.
The cost of returns, often referred to as the cost of processing returns, is a critical key performance indicator (KPI) that focuses on the financial impact of product returns on an e-commerce business.
In e-commerce, understanding and managing returns is critical to maintaining a healthy business. Returns rate is a key performance indicator (KPI) that quantifies the proportion of items returned by customers.
Return rate is an important key performance indicator (KPI) in the e-commerce landscape. Essentially, it provides insight into the percentage of products that customers return compared to the number of units sold.
The Total Returns metric measures the cumulative number of products that customers return in a given time period. In the world of e-commerce, returns are inevitable.
The User Feedback Score (UFS) is a key performance indicator (KPI) that measures user satisfaction based on first-hand feedback. It serves as a reflection of the effectiveness, usability, and overall quality of a product, service, or experience.
The Net Promoter Score (NPS) is a key performance indicator (KPI) used around the world to measure customer loyalty and the likelihood that customers will recommend a brand or product to others.
Customer Satisfaction, commonly abbreviated as CSAT, is an important Key Performance Indicator (KPI) for organizations seeking to measure the satisfaction of their clientele.
