Customer Satisfaction

Return Rate

Return rate is an important key performance indicator (KPI) in the e-commerce landscape. Essentially, it provides insight into the percentage of products that customers return compared to the number of units sold.

User Feedback Score

The User Feedback Score (UFS) is a key performance indicator (KPI) that measures user satisfaction based on first-hand feedback. It serves as a reflection of the effectiveness, usability, and overall quality of a product, service, or experience.