In the evolving landscape of e-commerce, nurturing customer relationships is a key strategy for sustained success. Among the many CRM metrics, the Repeat Purchase Rate (RPR) holds an important place, allowing companies to quantify customer loyalty and the effectiveness of retention strategies.
Active Customers as a Key Performance Indicator (KPI) holds significant sway in the realm of e-commerce analytics. It primarily focuses on tracking and analyzing the number of customers who have made purchases on an ecommerce platform within a selected time period.
Lost Customers is a critical Customer Relationship Management (CRM) metric that e-commerce companies closely track to measure customer retention and loyalty.
Share of Positive Reviews (SPR) is a key performance indicator (KPI) in the e-commerce space. It measures the proportion of positive reviews relative to the total number of reviews a product accumulates.
Total Reviews is a critical key performance indicator (KPI) in e-commerce, representing the total number of reviews customers have left for products on a platform.
Share of C-Category Items (SCI) is an insightful key performance indicator (KPI) in e-commerce that relates to ABC analysis. It focuses on understanding the proportion of products that contribute to the bottom 5% of total revenue.
Understanding product performance and its distribution can have a significant impact on inventory management, marketing strategies, and purchasing decisions. One such critical metric is the Share of B-Category Items.
The Share of A-Category Items is a critical Key Performance Indicator (KPI) for e-commerce businesses that focuses on segmenting the product assortment based on revenue generation.
The number of units sold is a fundamental key performance indicator (KPI) in e-commerce, representing the total number of individual items or products sold in a given period of time.
Customer reviews are a digital form of word-of-mouth and often influence purchase decisions. Reviews per customer provides insight into customer engagement, loyalty, and product satisfaction.
Reviews play a key role in influencing consumer purchasing decisions. The number of positive reviews is a critical key performance indicator (KPI) that provides insight into customer satisfaction and product quality.
In the wide world of e-commerce, customer reviews play a crucial role in shaping the perception of a product. Among these, the number of negative reviews is a critical metric that directly influences potential buyers.
Gross merchandise value (GMV), also known as gross merchandise volume, is a key performance indicator (KPI) that represents the total value of merchandise sold over a given period of time.
Customer Average Penetration in Products (CAPP) is a key performance indicator (KPI) that shows the extent to which customers engage with the diverse range of products offered by an e-commerce business.
The Cross Sell Index (CSI) is an important Key Performance Indicator (KPI) in the field of e-commerce, especially when it comes to the effectiveness of cross-selling strategies. Cross-selling involves recommending complementary products to customers based on their current or past purchases.
Average cost per unit is an important key performance indicator (KPI) for businesses, especially in the e-commerce space. It represents the average cost of purchasing or producing a single unit of a product.
The percentage of replies to reviews, often referred to as "% Replies to Reviews," is a key performance indicator (KPI) that measures how actively an ecommerce store is engaging with its customer reviews.
Product Repeat Average Order Value (Product Repeat AOV) is a key performance indicator (KPI) that focuses on the spending behavior of repeat customers on an ecommerce platform.
In the dynamic landscape of e-commerce, Product First Time Average Order Value (Product First Time AOV) is emerging as a critical Key Performance Indicator (KPI).
